Terms
At UpStaged we want to provide you with an online shopping experience that far exceeds your expectations and reaches beyond satisfactory and comfortable. We strive to ensure that you will be delighted with the product and service we provide and that you will return to us again and again and recommend us to your friends.
Please read these terms and conditions carefully before placing your order. By placing an order with UpStaged you are agreeing to these terms and conditions.
If you have any queries about our terms and conditions please use the enquiry form link on the product pages or e-mail info@upstagedleeds.co.uk before placing your order.
TERMS AND CONDITIONS
Privacy
Certain personal information is required before you can place an order with UpStaged. We would like to assure you that any personal information provided by you is confidential and will not be sold/given on to any other companies or organisations. We do assume that all our customers will be interested in our infrequent newsletter mailings and special offers. If you do not wish to receive these e-mails you must tick the box to opt out of our mailing scheme.
Availability
All products for sale at the UpStaged web store are also available to purchase in the UpStaged Leeds shop. As our vintage items are all one-of-a-kind we keep our site up-to-date almost constantly. As soon as we are aware of your order, we change the online listing to ‘sold’ and remove the garment from sale in the shop.
Even if you place your order outside of our working hours there will not usually be any problem reserving your chosen items. There is however a remote possibility of us receiving your order at the same time as another customer online or in store. We do not take payment from your card until the items are definitely available for you and we will always contact you immediately if you are unfortunate to be in this position. New products such as Dr. Marten's boots and Pamela Mann tights can be re-ordered quickly, even if our stocks are low, and we will contact you straight away if it is likely that there will be any delay in your delivery.
UK Postage
Whenever you place an order with UpStaged for multiple items you will only pay the postage for the heaviest item. Additional items are postage free.
At UpStaged we do our best to dispatch your purchase is within 3 working days of accepting your order. We will contact you as soon as possible if it is likely that there will be any delay. Customers from outside the UK need to allow up to 15 working days for delivery. You will receive e-mails both confirming the acceptance of your purchase and the dispatch of your order.
All items are posted with Royal Mail using First Class Recorded Delivery. We always obtain proof of postage for packages sent and cannot be held responsible for items damaged or lost once dispatched, nor will we refund the cost of postage once orders are dispatched.
It is the customer's responsibility to provide a full, correct and valid address. If parcels are returned to us because an address is incomplete, incorrect or invalid the customer will be required to pay for the full cost of re-delivery.
Recorded (Signed for) Delivery requires a signature on delivery. If you are not home at the time of delivery you will be left a calling card by Royal Mail for you to collect your parcel from your local sorting office. You must collect your parcel within 14 days, after which time Royal Mail will return your parcel to us. Once you receive our e-mail notification of your order dispatch please be aware of this and look out for your calling card. Order parcels that are returned to us can be re-delivered but at your own cost.
International Postage
UpStaged welcomes customers from outside the UK, and understandably delivery charges for overseas orders will be higher. It is now possible to choose from UK, European and USA, Canada & Australian postal regions on the secure order form.
You will see the price of P&P before you confirm your order by entering payment details.
Please note - UK terms and conditions also apply to international customers.
Packaging
UpStaged want you to receive your purchase in the same condition as we sent it, so you can be assured that we take care to wrap your items appropriately for transit. To help the environment and keep costs low, UpStaged re-use and recycle packing materials wherever possible so please don’t mind if Jiffy bags, etc. are not brand new.
Payment
The UpStaged online store, with its secure server, accepts most major credit and debit cards. We also have a PayPal account so please contact us if you wish to make a payment via PayPal.
Sizes
It is important to be aware that vintage sizes are often very different from those we are used to in modern high street stores. Please see the UpStaged size guide which is used to estimate vintage garment sizes.
If you are in any doubt about the size of a garment UpStaged are happy to provide exact measurements for any item on request, and of course if you are close enough to the UpStaged Leeds shop you can always come into the shop to try things on.
Returns
We are always happy to answer questions via e-mail and every item has the facility for you to make an enquiry. We would rather you found out an item isn’t suitable for you before you buy it than after we have packaged it up and posted it to you.
All items are listed honestly and as accurately as possible. We are human though and we will correct any mistakes we make as best as possible. Customers should however be aware that vintage clothing has usually been pre-owned, pre-worn and pre-loved and probably pre-washed often showing signs of its age. Any major faults will be listed but please be aware of the nature of vintage fashion before placing your order. New products such as Pamela Mann tights, Dean Morris Mugs or Dr. Marten's boots are non-refundable unless faulty. If you have any doubt about the size or style please do not order.
We hope there is never a genuine need to refund or exchange from UpStaged online store. Should you find a genuine unlisted major fault with your item, you must return items unworn with tags still attached and contact info@upstagedleeds.co.uk within 5 working days of receipt of the goods for a return code number and return address.
We cannot refund any cost of postage either outbound or return.
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